Pakistan Citizen’s Portal

Prime Minister’s Performance Delivery Unit (PMDU) is a nation-wide complaints and grievance redressal mechanism. The overseas Pakistanis can get every possible relief from the Government Organizations through Pakistan Citizen’s Portal (PCP). It is a Government-owned Mobile Application (available on both Android and iOS).

  • You can directly connect with any government department to communicate your grievance or suggestion through the app
  • Your complaints will be resolved within government rules.
  • No reference required to put forward a case.
  • No physical mobility required.
  • Regular update and real time tracking regarding the status of complaints.
  • No timing bar on complaint lodging/case submission.

Overseas Pakistanis can raise their issues on PCP by following the following options:

By using mobile app
(people having smart phones)
Android Link:
iOS Link:
By using web-access
(People having no smart phones)
By participation in Khuli KachehrisOverseas Pakistanis can participate in e-Kachehris which are being scheduled as per SOPs on Facebook, radio or tv by 24 federal organizations. (List of Khuli Kachehris)
Manual complaint lodging facilityOverseas Pakistanis who are either illiterate, physically challenged, aged or women/widows can lodge their written complaints as per SOPs through PCP-Dashboards. In this regard, all dashboards of MOFA and its Foreign Missions are authorized to do so.
Help-line for Guidance+92 (0)51 90 00 111