Pakistan Citizen’s Portal
Prime Minister’s Performance Delivery Unit (PMDU) is a nation-wide complaints and grievance redressal mechanism. The overseas Pakistanis can get every possible relief from the Government Organizations through Pakistan Citizen’s Portal (PCP). It is a Government-owned Mobile Application (available on both Android and iOS).
- You can directly connect with any government department to communicate your grievance or suggestion through the app
- Your complaints will be resolved within government rules.
- No reference required to put forward a case.
- No physical mobility required.
- Regular update and real time tracking regarding the status of complaints.
- No timing bar on complaint lodging/case submission.
Overseas Pakistanis can raise their issues on PCP by following the following options:
| By using mobile app (people having smart phones) | Android Link: https://play.google.com/store/apps/details?id=com.govpk.citizensportal iOS Link: https://apps.apple.com/us/app/pakistan-citizens-portal/id1439885831 |
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| By using web-access (People having no smart phones) | web.citizenportal.gov.pk |
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| By participation in Khuli Kachehris | Overseas Pakistanis can participate in e-Kachehris which are being scheduled as per SOPs on Facebook, radio or tv by 24 federal organizations. (List of Khuli Kachehris) | ||
| Manual complaint lodging facility | Overseas Pakistanis who are either illiterate, physically challenged, aged or women/widows can lodge their written complaints as per SOPs through PCP-Dashboards. In this regard, all dashboards of MOFA and its Foreign Missions are authorized to do so. | ||
| Help-line for Guidance | +92 (0)51 90 00 111 |
